Financial Conduct Authority (FCA) has moved

YOUR COMPLIANCE MATTERS –   Financial Conduct Authority (FCA) has moved.

Relevance:                   All firms

Action Required:         Awareness only (unless you have included the FCA address in your client TOBA or other papers)

The FCA has now completed its move from Canary Wharf.

New address details are as follows:

The Financial Conduct Authority

12 Endeavour Square

London

E20 1JN

Contact telephone numbers remain the same:

Firms (including consumer credit firms and people representing a firm)

Numbers:

0300 500 0597 from the UK, or

+44 (0)207 066 1000 from abroad (switchboard)

Hours:

Monday to Friday:     9am to 5pm, except for

Thursday:                 9:45am to 5pm.

Outside these hours you can call if your firm is experiencing an issue of strategic importance, such as if your firm is:

• about to, or is considering, entering an insolvency procedure;

• experiencing an issue which could have a significant adverse impact on its reputation e.g. is likely to be in the press;

• experiencing a material incident which could affect your ability to provide adequate services to your customers e.g. a cyber attack or severe system failure

   

  For systems or applications queries, call during opening hours as they may need to authenticate you.

   

  If you have already contacted them about a topic or issue, have your case reference number ready to give them. If you have a firm reference number, also have this to hand.

   

  Firms can also email at firm.queries@fca.org.uk.

   

Consumers (and people representing consumers)

Numbers:

0800 111 6768 (freephone); or

0300 500 8082 from the UK, or

+44 207 066 1000 from abroad.

Hours:

Monday to Friday:     8am to 6pm and

Saturday:                 9am to 1pm.

Consumers can also email at: consumer.queries@fca.org.uk.